comel88 Privacy Policy

Introduction and Scope of Policy

This Privacy Policy is issued by comel88 and applies to all users who access the website comel88.onl, use their accounts, or interact with any services provided by this platform. By registering an account or continuing to use this website, you agree that comel88 may process your personal information in accordance with the provisions of this policy.

This policy applies to information we collect directly from you, information generated through your use of our services, and information received from authorised third parties. comel88 operates under international licensing and complies with data protection standards set out in that licensing framework.

Information We Collect

comel88 collects various categories of information to enable us to provide a safe, lawful and efficient online gambling service. This information is collected either directly from you or automatically when you use our platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• An active email address for account communication purposes
• A mobile phone number registered in Malaysia
• E-wallet or bank account information for processing deposits and withdrawals
• Your comel88 account username and password

Information collected automatically:

• IP address and device location information (country and region only)
• Browser type, operating system and device model
• Session data including pages visited, browsing duration and actions taken on the platform
• Cookie data and similar tracking technologies for the purpose of improving user experience

Purpose of Use

Every piece of information we collect has a clear and lawful purpose. comel88 does not process users' personal information beyond the scope stated below without additional notice or consent.

• Identity and age verification: Ensuring every user meets the minimum age requirement of 21 years before accessing any gambling services
• Account management: Processing registration, login, password resets and user profile maintenance
• Financial transaction processing: Verifying and executing deposits and withdrawals securely
• Fraud prevention: Identifying and blocking suspicious activity to protect all users on the platform
• Legal compliance: Meeting reporting obligations and compliance requirements with licensing authorities in line with international operating requirements
• Customer support: Providing efficient and relevant assistance via 24/7 live chat and email
• Service improvement: Analysing usage patterns to improve platform performance, interface and game options
• Important communications: Sending notifications related to accounts, policy changes and permitted promotional information

Sharing Information with Third Parties

comel88 does not sell or rent users' personal information to any third party for commercial purposes. However, there are limited situations where user information may be shared with other parties for legitimate and necessary reasons.

Permitted sharing situations:

• Payment service providers: Providers such as the FPX gateway, Touch 'n Go eWallet, DuitNow and ShopeePay receive transaction information strictly as needed to process your payments
• Game software providers: Legitimate game developers may receive non-personally identifiable session data for technical purposes
• Licensing authorities: comel88 is required to share information with the regulatory bodies that issue our operating licence when formally requested
• Law enforcement: In situations where there is a court order or a valid request from a law enforcement agency
• Fraud prevention: Necessary information is shared with recognised security and anti-fraud services to protect the safety of the platform

Cookies and Tracking Technologies

The comel88.onl website uses cookies and similar technologies to improve user experience, maintain login session security and understand how users interact with our platform.

Types of cookies used:

• Essential cookies: Required for basic website functions such as login authentication and session security. These cookies cannot be disabled
• Performance cookies: Collect anonymous information about how users use the website to help us identify areas for improvement
• Functional cookies: Store user preferences such as interface language and display settings to provide a more personalised experience

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect some functions within the comel88 platform.

Data Retention Period

comel88 retains users' personal information for as long as the account is active or as long as needed to fulfil the purposes stated in this policy. Certain legal and regulatory requirements oblige us to retain financial transaction records and user identity records for a period specified by our licensing authorities.

Once an account is closed or after the mandatory retention period ends, comel88 will securely delete or anonymise your personal information so that it can no longer be linked to your identity.

User Rights Regarding Personal Data

As a comel88 user, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our customer support team.

• Right of access: You have the right to request a copy of the personal information comel88 holds about you
• Right of rectification: You can ask us to correct information that is inaccurate or incomplete in your records
• Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to mandatory retention requirements
• Right to restrict processing: You can request that we limit how your information is used in certain circumstances
• Right to object: You can object to the processing of your personal information for direct marketing purposes
• Right to data portability: You have the right to receive the information you have provided to us in a machine-readable format

Information Security

comel88 implements appropriate technical and organisational measures to protect users' personal information from unauthorised access, disclosure, alteration or destruction.

Key security measures we have in place:

• Data encryption in transit using TLS/SSL protocols
• Data encryption at rest in protected databases
• Two-factor authentication available for users who want to strengthen their account security
• Continuous monitoring of suspicious activity on the platform
• Regular security audits by independent cybersecurity experts
• Strict data security training for all staff who handle user information

While comel88 makes every effort to protect your data, no data transmission system over the internet can be fully guaranteed to be secure. We encourage users to use strong passwords and not share their login details with anyone.

Children's Privacy and Age Restrictions

comel88 services are for individuals aged 21 and above only. comel88 does not knowingly collect or process personal information from individuals under the age of 21.

During the registration process, we require date of birth verification and, where necessary, official identity document verification. If we find that an account has been registered by an individual below the required age limit, that account will be terminated and any related funds will be processed in accordance with the procedures set out in the Terms & Conditions.

Changes to the Privacy Policy

comel88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or email. The effective date will be updated at the top of this document.

Continued use of the comel88 platform after any changes to this Privacy Policy is considered your acceptance of the updated version. We encourage you to review this policy from time to time to ensure you are always up to date.

Contact Us About Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way comel88 handles your personal information, our customer support team is ready to help.

• 24/7 live chat in Malay and English — accessible directly through the comel88 platform
• Email: [email protected] — we will reply within reasonable business hours

comel88 is committed to resolving any privacy-related issues in a fair and timely manner. User satisfaction and trust are our top priority.